What's the point of the account suspension appeal process?
If you believe there was an error in the suspension of your account, Collanity gives you the opportunity to appeal 1 time per case of suspension. If your appeal is approved the suspension will be lifted immediately and the wrongly given Penalty Points will be taken back. As a form of apology, we will also deduct 1 point from your account's Penalty Points.
We only lift the suspension in a state of necessity:
- If a real person’s account gets suspended by mistake, we’ll work with the person to make sure the account suspension is lifted.
- If an account is hacked or compromised, we will suspend it first, then return the account to its real owner.
Make sure you have a true and honest reason to appeal and make sure you do your best to build your case.
