How do I appeal my community suspension?
If you get a temporary community suspension, you can appeal by trying to access your community during the suspension period. If you get a permanent community suspension, you can appeal by trying to access your community 3 months after the suspension was first placed on your community.
If more than 3 months have passed without an appeal or if your appeal fails, your community data will be deleted. If the appeal is made too close to the end of the suspension and then the suspension ends before the appeal can be processed, then the appeal will be invalid. So make sure you check your email and Collanity account regularly so you don't miss any important information.
What will you need?
- Collanity Individual Account
- Suspended Community Ownership
- Access to Collanity Account Email (for verification & contact purposes)
- Collanity Account Email Password
The appeal steps:
1. Sign in to Collanity with your individual account.
2. Go to the My Communities page through the feed or dashboard.
3. Click on the “View Community” button on the suspended community.
4. On the pop-up message informing you that your community has been suspended, click on the "Appeal Suspension" button.
5. Fill in the required information. Make sure you fill it out honestly and clearly.
6. Complete the verification process using your account email. Contact our support if you have trouble with this process.
After your appeal is reviewed, in 3 working days you will receive an email at your contact email address with the final result. If your appeal is rejected, you will not be able to appeal again.
